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    Category: GWFM News

    Largest ResultsCX Seasonal Ramp Exceeds 100% of AEP Clients’ Conversion Goals

    For Managed Medicare health plans, the Annual Enrollment Period (AEP) is vitally important. This window of time, when members choose and switch coverage, determines plans’…

    globalwfm October 9, 2023
    0 Comments

    5 Types of Stories Leaders Need to Tell

    The historian Doris Kearns Goodwin was once asked what questions she would put to Abraham Lincoln if given the chance. “I feel like a bad…

    globalwfm September 29, 2023
    0 Comments

    Minimum FTE Requirement from Scheduling Perspective

    In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…

    globalwfm June 7, 2023
    0 Comments

    How to retain new mothers in the workforce? India Inc bosses feel flexibility, supportive environment can make a difference

    Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…

    globalwfm May 11, 2023
    0 Comments

    How Automation ChatGPT boosts the Workforce Capacity Planning

    Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…

    globalwfm April 12, 2023
    0 Comments

    Sreekanth Arimanithaya of EY GDS on the ‘Great Divide’ between culture & compensation

    Sreekanth Arimanithaya, Global Talent and Enablement Services Leader of EY GDS interacted with us for an episode of the People Matters Podcast to discuss the…

    globalwfm December 12, 2022
    0 Comments

    How to achieve organisational success by ensuring that employee voices are heard and encouraged

    President and CEO of Hinduja Global Solutions (HGS) APAC Pushkar Misra is passionate about the value of cultivating a “family-like” atmosphere within the customer experience…

    globalwfm May 16, 2022
    0 Comments

    Is pay raise the right way to retain talent?

    These are certainly turbulent times. With the pandemic wreaking havoc on one side and other vagaries surfacing, it is indeed a time for reflecting and…

    globalwfm May 4, 2022
    0 Comments

    Introduction to Time Series Forecasting

    Hello, Welcome All. In this article we will look at the different Models of Time Series forecasting which can be done for the data analysis.…

    globalwfm March 29, 2022
    0 Comments

    Three Types of Exponential Smoothing

    Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
    Kumar February 24, 2022
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