Top Ways Tech Can Help With Cutting Contact Centre Costs
Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and…
Category: GWFM News
A recession will hit next year, hammering stock prices and home values, Wall Street veteran predicts
A recession will strike the US economy next year, pummeling stocks and house prices, a Wall Street veteran has said. Harley Bassman, the managing partner…
Largest ResultsCX Seasonal Ramp Exceeds 100% of AEP Clients’ Conversion Goals
For Managed Medicare health plans, the Annual Enrollment Period (AEP) is vitally important. This window of time, when members choose and switch coverage, determines plans’…
5 Types of Stories Leaders Need to Tell
The historian Doris Kearns Goodwin was once asked what questions she would put to Abraham Lincoln if given the chance. “I feel like a bad…
Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
How to retain new mothers in the workforce? India Inc bosses feel flexibility, supportive environment can make a difference
Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…
How Automation ChatGPT boosts the Workforce Capacity Planning
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Sreekanth Arimanithaya of EY GDS on the ‘Great Divide’ between culture & compensation
Sreekanth Arimanithaya, Global Talent and Enablement Services Leader of EY GDS interacted with us for an episode of the People Matters Podcast to discuss the…
How to achieve organisational success by ensuring that employee voices are heard and encouraged
President and CEO of Hinduja Global Solutions (HGS) APAC Pushkar Misra is passionate about the value of cultivating a “family-like” atmosphere within the customer experience…
Is pay raise the right way to retain talent?
These are certainly turbulent times. With the pandemic wreaking havoc on one side and other vagaries surfacing, it is indeed a time for reflecting and…