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    Category: WFM Thought Leadership

    The panel discussion -2 emphasizes on the Changing Landscape in 2024 – AI Adoption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience

    International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…

    globalwfm December 19, 2024

    When You Have to Make a Strategic Decision Without Much Data

    It’s hard to set a strategic direction in the midst of uncertainty. One persistent problem is that the data to justify a course of action…

    globalwfm April 5, 2024

    Top Ways Tech Can Help With Cutting Contact Centre Costs

    Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and…

    globalwfm October 25, 2023
    0 Comments

    Leadership In The Age Of AI: Collaborate With Your Competitors

    Artificial intelligence (AI) is one the most powerful tools for business competitiveness and differentiation. Alongside the adoption and deployment of automation and machine learning models,…

    globalwfm September 4, 2023
    0 Comments

    Why Capable People Are Reluctant to Lead

    “Resentment,” “competition,” and “blame”; “aggressive” and “pushy.” These are a sample of the words that respondents in our recent study associated with stepping up to lead. Although…

    globalwfm April 3, 2023
    0 Comments

    Sreekanth Arimanithaya of EY GDS on the ‘Great Divide’ between culture & compensation

    Sreekanth Arimanithaya, Global Talent and Enablement Services Leader of EY GDS interacted with us for an episode of the People Matters Podcast to discuss the…

    globalwfm December 12, 2022
    0 Comments

    Talent alone cannot solve the future of work

    Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
    globalwfm October 25, 2021
    0 Comments

    Study says :79% of CEOs agree to continue their self-transformation as hybrid work continues

    Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
    globalwfm September 17, 2021
    0 Comments

    Profit and Loss Statement (P&L) basics for Contact Center Leaders (PART 2)

    Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
    globalwfm September 15, 2021
    0 Comments

    Skill as a Currency -Building Organization Assets and Future Readiness

    Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
    globalwfm August 6, 2021
    0 Comments
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