In the last article of this series, I presented a compelling business case for Virtual Training. We discussed why Virtual Training is more effective than classroom training. However, the journey
Different call Routing Techniques
Connecting customers to the agents as quickly as possible is the first most important requirements of a contact center. Connecting them to the right agent is also equally important. This
“AUTO SCALING” Feature in Work Force Management
I asked my Professor, “Prof., can we adopt the “Auto Scaling” feature in Work Force Management”. He said, “Yes, why Not!” Well, this has been the Starting point of our
Remote Work is the Future
Remote work is rapidly on the increase all around the world and is changing how the global workspace operates. From flexible work options to using a combination of non- traditional work practices,
Artificial Intelligence-Driven Talent Acquisition
Executive Summery This article primarily discusses how Artificial Intelligence is enabling the talent acquisition function. It describes step by step how these Algorithms are solving the problem in different stages
WFM Forecasting
[caption id="attachment_16034" align="aligncenter" width="971"] WFM Forecasting[/caption] This is a repost and the original link is here “Introduction to Simple Forecasting Methods” Forecasting is one of the most important aspects in business.
