Mumbai: The IT services industry’s business model looks set for a big transformation, with AI disrupting the linear relationship between revenue and employment. The acknowledgement…
Mumbai: India’s technology sector is poised to reach a defining milestone, emerging as a $300 billion powerhouse during the 2025-26 financial year, growing 6% over…
If you support a contact center, you might have noticed a reduction in headcount across traditional channels like voice, chat, and email. But what does…
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…
CIOs feeling the pressure to deploy successful AI projects have a second concern: that they don’t have the money to pull it off. Ninety percent…
Across industries, organizations are in a relentless race to adapt, driven by economic shifts, cultural evolution, and technological breakthroughs. Yet amid these shifts, one vital…
They might be at the top of their game, but the survival rate for chief executive officers is low. Thirty percent of Fortune 500 CEOs…
Elon Musk had once offered a job to a former Twitter executive who was let go by former CEO Parag Agrawal. Known for unconventional ways…
In a globalised world, a one-size-fits- all employee experience won’t work. EX is not a one-time fix; it’s an ongoing journey of listening, adapting, and…
