Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
Category: WFM
How to retain new mothers in the workforce? India Inc bosses feel flexibility, supportive environment can make a difference
Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…
Your 7 Biggest Questions About ChatGPT, Answered
No. 1: What role will ChatGPT play in the enterprise? ChatGPT — and other foundation models like it — is one of many hyper automation…
Data Visualization and Storytelling
Today data has become an important asset for business decisions. Data can contain an enormous amount of potential value, but it may not create value…
How Automation ChatGPT boosts the Workforce Capacity Planning
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Firstsource features in 2023 Bloomberg gender-equality index
This is the second consecutive year the company has been included in the index Mumbai, 8 February 2023 – Firstsource Solutions Limited (NSE: FSL, BSE:532809),…
How to achieve organisational success by ensuring that employee voices are heard and encouraged
President and CEO of Hinduja Global Solutions (HGS) APAC Pushkar Misra is passionate about the value of cultivating a “family-like” atmosphere within the customer experience…
Is pay raise the right way to retain talent?
These are certainly turbulent times. With the pandemic wreaking havoc on one side and other vagaries surfacing, it is indeed a time for reflecting and…
Three Types of Exponential Smoothing
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Demands to increase wages in Philippines seen as untimely
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…