Redefining customer experience: How AI is revolutionizing Mastercard
In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic…
Category: Customer Experience
“T-Shaped vs. V-Shaped Employee.”
I-Shaped Employees I-shaped employees have a narrow area of expertise and little or no knowledge or experience in other areas. While they may excel in…
Customer experience firm Teleperformance to hire 20,000 people in 2024, to expand base in India
Teleperformance (TP), the French multinational customer experience company and global leader in business digital services, having an employee base of nearly 90,000 in India, is…
ResultsCX Honored with Two Silver Stevie® Awards for Women in Business
Fort Lauderdale, Fla. – (November 17, 2023) – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500…
How Remote Work Has Changed The Call Center
The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change…
How to Tell If a Company’s Culture Is Right for You
Congratulations, you got the job! Now you have to decide whether to take it. You’ve done your research and know the ins and outs of…
The self-service revolution
Perhaps, it all started in 1822 in London with the first vending machine, a coin-operated dispenser of envelopes, postcards, and notepaper. Since then, vending machines…
Venk Korla Of HGS Digital On 5 Ways To Create a Wow! Customer Experience
As part of our series about the Five things, a business should do to create a Wow! customer experience, I had the pleasure of interviewing Venk…