Redefining customer experience: How AI is revolutionizing Mastercard
In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic…
Tag: AI
Why are CEOs still betting big to align it with human skills?
CEOs see technology as the principal growth driver in an uncertain world Technology innovation remains the most critical driver for growth, according to CEOs a…
How the CTO of the General Bank of Canada remade the IT department from a service department to a strategic partner. Also, learn why she believes AI’s primary influence in the enterprise will be on culture rather than technology.
Until recently, technology was often seen as a mere expense rather than a catalyst for innovation and business growth. While this perception persists in many…
10 projects top of mind for IT leaders today
From embracing AI to modernizing infrastructure, IT leaders are focusing more on key business differentiators, risk mitigation, emerging issues, and transforming IT to accelerate change.…
The Jobs Most Impacted by AI
Large language models (LLMs) and other generative AI tools haven’t been around for very long, but they’re expected to have far-reaching impacts on the way…
How To Improve Contact Center Agent Retention
Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter…
How to Learn Time Management skills with Google Bard
In today’s fast-paced world, where responsibilities and commitments seem to multiply endlessly, effective time management has become an essential skill for success. Google Bard, a powerful AI-powered…
Revolutionizing Workforce Dynamics: Navigating the Era of AI-Powered Management
Welcome to a profound exploration of the transformative influence of Artificial Intelligence (AI) on Workforce Management. In this discussion, we delve into how AI is…
Is There a Future of Work with AI?
For the past several years, amid unprecedented rates of hybrid and remote work, the future of work has been a topic of intense conversation among…
Fintech Trends Shaping Technology in 2023
The fintech industry is expected to see significant growth in the coming year, as more and more businesses turn to digital solutions to manage their…