Categories: Scheduling, Tips
Related Articles
Team scheduling or Individual Agent Scheduling? What works best?
Workforce Planning for contact centres, and especially scheduling is all about trade-offs. Every contact centre wants to reduce its bottom line, increase its productivity and…
Gig Economy Scheduling
50 Expert Tips to Improve Contact Centre WFM – PART A
Here is link to 50 WFM Tips Part B. 50 Expert Tips to Improve Contact Centre WFM Doug Casterton, a Senior Workforce Management (WFM) Manager,…
Revolutionizing Workforce Dynamics: Navigating the Era of AI-Powered Management
Welcome to a profound exploration of the transformative influence of Artificial Intelligence (AI) on Workforce Management. In this discussion, we delve into how AI is…
50 MORE Expert WFM Tips – PART B
Here is link to 50 WFM Tips Part A. 50 MORE Expert Tips to Improve Contact Centre WFM After Doug Casterton, a senior workforce management…
Responses