Categories: Courses
Related Articles
Overview of Outbound Dialer
In an outbound contact center, the most heard word is “Dialler“. In simple words, the dialler is a device which we use to make outbound…
2019 WFM Spotlight Interview – Marc Bainbridge
Following on from my spotlight interviews with Guillermo Edén Rangel López & Mariano Samamé last week, very interesting insights if you missed and worth a read (CLICK…
BPO WFM – What is an RFP?
In the earlier blogs we spoke a lot about Revenue, Cost, Billing Models etc. While we were speaking, I had two questions which came to…
Any holidays booked?
As we are approaching the end of the year, there many organisations who are actively looking at the Workforce Policies they have in place. A…
Top Ways Tech Can Help With Cutting Contact Centre Costs
Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and…