"As the Pandemic disrupted life and business worldwide and brought the world to change its life and work styles, it also unified the workforce across different organizations and sectors to
Competencies for Virtual Training Facilitation:
In the last article of this series, I presented a compelling business case for Virtual Training. We discussed why Virtual Training is more effective than classroom training. However, the journey
Different call Routing Techniques
Connecting customers to the agents as quickly as possible is the first most important requirements of a contact center. Connecting them to the right agent is also equally important. This
“AUTO SCALING” Feature in Work Force Management
I asked my Professor, “Prof., can we adopt the “Auto Scaling” feature in Work Force Management”. He said, “Yes, why Not!” Well, this has been the Starting point of our
Global WFM Chartered Body Says “No Great Workforce Management (WFM) Tools IT Industry So Far In The World, 20 Billion USD Opportunity Exist”
[caption id="attachment_14170" align="aligncenter" width="231"] Dr. Shivakumar Rudrappa[/caption] GWFM research says “There are No Great Workforce Management (WFM) Tools in IT Industry so far”, 20 Billion USD opportunity exists. Whereas most of
Fostering Future Friendly Schools
Education for Social Innovation, with our partners at the Toronto District School Board. The new course, co-designed with a group of lead educators at the TDSB, brings together elements of
