Different call Routing Techniques

Connecting customers to the agents as quickly as possible is the first most important requirement of a contact center. Connecting them to the right agent…
Executive Summery Introduction The challenges that are a nightmare for HR include engaging employees, sourcing the right employees and managing the high attrition rate. It…
Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and…
In an outbound contact center, the most heard word is “Dialler“. In simple words, the dialler is a device which we use to make outbound…
My previous two blogs had a overwhelming response and I would like to thanks the readers for making it very memorable. Most of us in…