WFM On A Budget
Most blog posts and articles about WFM usually talk about an ideal world scenario, where WFM is assumed to be integral to the thinking of…
The Constancy of Role Definitions
Do role definitions serve as guide-rails or become blinkers? How tight or constant should be the role definitions? How much flexibility is too much? These…
Top 5 Workforce Planning Mistakes In a Contact Center
By Ritesh Parswani:- Co-Founder at WFM eLearning & Former Sr. Director WFM, Trascom Top 5 workforce planning mistakes in a contact center “Why are we not…
National Conclave on Talent Acquisition
Praveen Kamath General Manager And HR Head Global Delivery And Enablement WIPRO The role of the HR professional is becoming increasingly complex and labor-intensive in…
Workforce Management WFM Trends in 2019
Global WFM Chartered Body Says “No Great Workforce Management (WFM) Tools IT Industry So Far In The World, 20 Billion USD Opportunity Exist”
Risks & opportunities when blending chat with other channels
Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in joining the…
If you can’t build it by hand dont pick up the power tool
The modern day Formula One racing driver understands, to a fairly decent level, the workings and mechanics of the car being driven. This does not…
BPO WFM – What is an RFP?
In the earlier blogs we spoke a lot about Revenue, Cost, Billing Models etc. While we were speaking, I had two questions which came to…
Cost and Revenue – How WFM affects it. Part – 3
This is the continuation of my previous blogs which are divided into three parts. For those who have missed Part 1 and Part 2, its…