Workforce Management WFM Trends in 2019

Executive Summery Introduction The challenges that are a nightmare for HR include engaging employees, sourcing the right employees and managing the high attrition rate. It…
Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and…
As we are approaching the end of the year, there many organisations who are actively looking at the Workforce Policies they have in place. A…
This is Re-Poste from Marlon Martinez – original post can be found here “How to plan for Web Chat in a call center 101″ Hello workforce world! We…
Across industries, organizations are in a relentless race to adapt, driven by economic shifts, cultural evolution, and technological breakthroughs. Yet amid these shifts, one vital…