How To Improve Contact Center Agent Retention
Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter…
Category: AI
How to Learn Time Management skills with Google Bard
In today’s fast-paced world, where responsibilities and commitments seem to multiply endlessly, effective time management has become an essential skill for success. Google Bard, a powerful AI-powered…
Revolutionizing Workforce Dynamics: Navigating the Era of AI-Powered Management
Welcome to a profound exploration of the transformative influence of Artificial Intelligence (AI) on Workforce Management. In this discussion, we delve into how AI is…
Is There a Future of Work with AI?
For the past several years, amid unprecedented rates of hybrid and remote work, the future of work has been a topic of intense conversation among…
Leadership In The Age Of AI: Collaborate With Your Competitors
Artificial intelligence (AI) is one the most powerful tools for business competitiveness and differentiation. Alongside the adoption and deployment of automation and machine learning models,…
Your 7 Biggest Questions About ChatGPT, Answered
No. 1: What role will ChatGPT play in the enterprise? ChatGPT — and other foundation models like it — is one of many hyper automation…
How Automation ChatGPT boosts the Workforce Capacity Planning
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Relevance of ChatGPT for the WFM
What is ChatGPT? ChatGPT is an ‘Artificial Intelligence Chatbot’ developed by OpenAI, a research laboratory that conducts research in the field of ‘AI’. It uses OpenAI’s…