News Updates

March 11, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends, Workforce Management

Winning the talent game: Acquiring, retaining & elevating the most valuable resources

The work, workforce, and workplace have all changed drastically in the past two years. This shift in the paradigm has...
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March 11, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends

US job openings at near record, adding to price pressures

WASHINGTON: U.S. businesses posted a near-record level of open jobs in January; a trend that has helped push up worker's...
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March 11, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends

Canada’s Manulife allows staff to return to offices as COVID cases ease

Canadian insurer Manulife Financial Corporation said on Wednesday fully vaccinated employees can return to its offices in select locations on...
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March 10, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends

Ukraine crisis may shift some IT work from Poland, Romania, Hungary and Russia to India and other Southeast Asian countries

The exit of tech companies like Accenture and IBM from Russia and disruptions in the operations of tech delivery centres...
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March 9, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends

Making that back-to-the-office hybrid actually work won’t be easy

This time it feels real. The Great Return is upon us, as a growing number of companies set dates for employees to come...
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March 8, 2022 / Business News, Economy, GWFM NEWS

Workforce trends shaping 2022: How the Great Resignation informs agent experience today

Great resignation is a real phenomenon that may profoundly affect your contact center The events of the past couple of...
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March 8, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends, Workforce Management

After the Resignation there is a U-turn trending in the industry

The great resignation is seeing a reversal, with many employees leaving their new jobs to return to their former employers....
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March 8, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends, Workforce Management

Customer experience solutions provider Concentrix to hire 2,500 employees

Activity in Britain’s private sector picked up at the fastest pace since June 2021 this month, as spending on travel, leisure and entertainment rose after an easing in the Omicron wave of coronavirus cases,
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February 23, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, Workforce Management

UK private sector grows at fastest rate in 8 months

Activity in Britain’s private sector picked up at the fastest pace since June 2021 this month, as spending on travel, leisure and entertainment rose after an easing in the Omicron wave of coronavirus cases,
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