News Updates

January 2, 2024 / Business News, Customer Experience, GWFM NEWS, Workforce Management

Customer experience firm Teleperformance to hire 20,000 people in 2024, to expand base in India

Teleperformance (TP), the French multinational customer experience company and global leader in business digital services, having an employee base of...
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December 25, 2023 / Business News, Economy, GWFM NEWS

Insights on the Economy: Our 2024 Global Market Outlook

The economic distortions of the past few years have produced tectonic shifts in the global investment landscape. The massive fiscal...
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December 12, 2023 / GWFM NEWS, Leadership

Recipient of IW Inspiring Leaders Award for 2023

Humbled to share that I have been awarded the "Most Inspiring Leader" 2023 award by Inspiring Workplaces. It is truly an...
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December 12, 2023 / WFM Trends

5 Key Strategies to Transform the Member Experience

Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail...
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December 7, 2023 / Business News, Customer Experience, Development

ResultsCX Honored with Two Silver Stevie® Awards for Women in Business

Fort Lauderdale, Fla. – (November 17, 2023) – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies,...
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October 25, 2023 / Business News, Economy, GWFM NEWS

Germany to dislodge Japan as world’s 3rd-largest economy

Germany’s economy is projected to dislodge Japan’s as the world’s third largest in 2023, helped by a slide in the yen...
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October 12, 2023 / Business News, GWFM NEWS, well being, WFM Trends

Winning Secrets: Everise’s EX approach ensures over 70% of jobs are filled through employee referrals

The world’s leading healthcare companies trust Everise to provide tailored customer experience solutions that deliver happiness. At the third annual edition of Employee...
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October 9, 2023 / Business News, Development, GWFM NEWS, Industry Trends, WFM Trends, Workforce Management

Case Study – The future is all about employees: GCash story by Robert Conrad Gonzales

Every GCash employee believes in the purpose of making Filipinos’ lives better. ‘With their vision of creating ‘finance for all’,...
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September 29, 2023 / AI, GWFM NEWS, Industry Trends, ML

Fintech Trends Shaping Technology in 2023

The fintech industry is expected to see significant growth in the coming year, as more and more businesses turn to...
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September 4, 2023 / Business News, Economy, GWFM NEWS, Hybrid, Industry Trends

Amazon CEO warns employees who refuse to return to office 3 days a week: ‘Not going to work’

Amazon has issued a stern warning for employees who have refused to return to work 3 days a week. Earlier...
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