Sutherland Acquires Augment CXM
Sutherland, an experience-led digital transformation company, today announced that it has acquired AI-based customer experience platform company Augment CXM to extend Sutherland’s AI solutions portfolio and help…
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Hiring & retaining staff is the most difficult task faced by CFOs, says survey
According to a survey by Gartner, hiring and retaining staff is the most difficult task facing CFOs over the next 12 months. Gartner polled 234…
A Space Workforce Initiative Launches Amid Concerns NASA Has Insufficient Staffing for Artemis Moon Missions
NASA has plans to send astronauts back to the moon as soon as 2025 but may lack the expertise in its workforce necessary to make…
Starbucks names new CEO
New York (CNN Business)Starbucks has tapped Laxman Narasimhan as its next CEO. Narasimhan will become incoming CEO at Starbucks on October 1. He will officially begin his…
Teleperformance to hire 20,000 people in India in 18 months
Will recruit more people from non metros, to promote women to leadership roles, to focus on diversity Teleperformance, a global leader in omnichannel customer experience…
Majorel acquires Findasense, expanding its CX transformation services
Luxembourg, September 1, 2022 – Majorel Group Luxembourg S.A. (Euronext Amsterdam: MAJ) (“Majorel” or “the ’Company”), a leading global provider of next-generation end-to-end customer experience (CX)…
THE PHILIPPINE Economic Zone Authority defers approval of WFH extension for BPOs
THE PHILIPPINE Economic Zone Authority (PEZA) board has deferred the approval of the extension of the work-from-home (WFH) arrangement for information technology and business process…
Can creativity and agility help reimagine organizations?
Spokesperson: Sreekanth K Arimanithaya, Global Talent and Enablement Services Leader, EY Global Delivery Services Organizations and the organizational structure as they know have undergone a…
Philippine BPO lobby eyes 1M new jobs and work-at-home framework
MANILA — The Philippines’ business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during President Ferdinand Marcos’ six-year term,…
Dos and Don’ts for Expanding WFM Beyond the Contact Center
Don’t assume WFM knowledge. Do your homework. Work with the new area to understand what they think they know about WFM, and what their maturity…