Redefining customer experience: How AI is revolutionizing Mastercard
In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic…
Tag: gwfm
Why are CEOs still betting big to align it with human skills?
CEOs see technology as the principal growth driver in an uncertain world Technology innovation remains the most critical driver for growth, according to CEOs a…
Speaking truth to power at work
Are you able to constructively challenge your ‘superiors’ at work, or are you feeling subjugated in your role? Businesses thrive when they are made up…
From Back Office to the Boardroom, The Evolution of Workforce Management: Past, Present, and Future
The evolution of Workforce Management (WFM) has been nothing short of transformative. From its early beginnings as a reactive, administrative function, WFM has evolved into…
Firms that fail to address ageism risk losing talent, and a dip in productivity and innovation
As the global workforce greys, tension between age and employment is intensifying. Ageism is becoming a pervasive issue, with studies showing that older employees face…
Google spent $2.1 billion to ‘rehire’ top AI engineer who quit Alphabet in frustration in 2021
Google has made a bold and pricey decision, spending an eye-watering $2.7 billion to bring back a former employee who left in frustration just a…
Firstsource Acquires Ascensos
Acquisition aligned to strategic expansion into retail vertical, strengthen nearshore, multi-lingual capabilities Today we announced our acquisition of Ascensos, a UK-headquartered leader in outsourcing services…
Ray Dalio names the top five forces shaping the global economy
SINGAPORE — U.S. billionaire Ray Dalio named the top five forces at the front and center of the world’s economy. Speaking at the Milken Institute’s Asia Summit…
How the CTO of the General Bank of Canada remade the IT department from a service department to a strategic partner. Also, learn why she believes AI’s primary influence in the enterprise will be on culture rather than technology.
Until recently, technology was often seen as a mere expense rather than a catalyst for innovation and business growth. While this perception persists in many…
8 Skills that can make you the CEO of a Company
The skill set that can help you become the CEO Ascending to the position of CEO in today’s competitive business realm calls for a specific…