Customizing the Employee Experience for a Diverse Global Workforce
In a globalised world, a one-size-fits- all employee experience won’t work. EX is not a one-time fix; it’s an ongoing journey of listening, adapting, and…
Tag: WFM NEWS
“T-Shaped vs. V-Shaped Employee.”
I-Shaped Employees I-shaped employees have a narrow area of expertise and little or no knowledge or experience in other areas. While they may excel in…
No WFH, no Hybrid, let’s get to WFO!
At the recently concluded Nasscom Technology and Leadership Forum summit in Mumbai, K Krithivasan, CEO & MD of TCS made it very clear that WFO…
The Most Significant Comms Acquisitions in 2023
We began 2023 cautiously. The first half of this year proved to be challenging with war, high inflation and interest rates, limited access to new…
Customer experience firm Teleperformance to hire 20,000 people in 2024, to expand base in India
Teleperformance (TP), the French multinational customer experience company and global leader in business digital services, having an employee base of nearly 90,000 in India, is…
Insights on the Economy: Our 2024 Global Market Outlook
The economic distortions of the past few years have produced tectonic shifts in the global investment landscape. The massive fiscal stimulus and near‑zero interest rates…
Recipient of IW Inspiring Leaders Award for 2023
Humbled to share that I have been awarded the “Most Inspiring Leader” 2023 award by Inspiring Workplaces. It is truly an honor and testament to the…
5 Key Strategies to Transform the Member Experience
Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member…
What Back-Office Managers Can Learn from Hockey
When you hear someone yell “Woo!” in my house that means hockey season is here, and the Boston Bruins just scored. Hockey is fast-paced and…
A recession will hit next year, hammering stock prices and home values, Wall Street veteran predicts
A recession will strike the US economy next year, pummeling stocks and house prices, a Wall Street veteran has said. Harley Bassman, the managing partner…