5 Key Strategies to Transform the Member Experience
Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member…
Tag: WFM
How To Improve Contact Center Agent Retention
Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter…
How to Learn Time Management skills with Google Bard
In today’s fast-paced world, where responsibilities and commitments seem to multiply endlessly, effective time management has become an essential skill for success. Google Bard, a powerful AI-powered…
Leveraging people analytics to steer strategic workforce planning
You can have all the greatest technology in the world, but if you don’t have the skills to back it up, your firm will fail.…
Germany to dislodge Japan as world’s 3rd-largest economy
Germany’s economy is projected to dislodge Japan’s as the world’s third largest in 2023, helped by a slide in the yen against the dollar and the…
Largest ResultsCX Seasonal Ramp Exceeds 100% of AEP Clients’ Conversion Goals
For Managed Medicare health plans, the Annual Enrollment Period (AEP) is vitally important. This window of time, when members choose and switch coverage, determines plans’…
Case Study – The future is all about employees: GCash story by Robert Conrad Gonzales
Every GCash employee believes in the purpose of making Filipinos’ lives better. ‘With their vision of creating ‘finance for all’, they are together working towards…
Leadership In The Age Of AI: Collaborate With Your Competitors
Artificial intelligence (AI) is one the most powerful tools for business competitiveness and differentiation. Alongside the adoption and deployment of automation and machine learning models,…
ProHance Showcases Innovations and Insights at GWFM LATAM WFM Summit in Bogota
BOGOTA, COLOMBIA, August 15, 2023/EINPresswire.com/ — ProHance, a new-age workforce analytics and operations enablement platform participated in the GWFM I Chartered Institute of Global Workforce Management…
ProHance Achieves Remarkable Milestone: Empowering 300,000 Users Worldwide
ProHance’s journey to 300,000 users signifies its significant impact on organizations across various industries, globally. With a focus on delivering comprehensive insights and actionable data,…