Shift to Social Media in Contact Centers: A New Era of Workforce Management
If you support a contact center, you might have noticed a reduction in headcount across traditional channels like voice, chat, and email. But what does…
The panel discussion -2 emphasizes on the Changing Landscape in 2024 – AI Adoption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
GWFM International Summit 2024: Roundtable Insights on Agility and the “Why” Behind Change
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…
CIOs view cost management as possible AI value killer
CIOs feeling the pressure to deploy successful AI projects have a second concern: that they don’t have the money to pull it off. Ninety percent…
6 Powerful People Practices For Leading Through Change
Across industries, organizations are in a relentless race to adapt, driven by economic shifts, cultural evolution, and technological breakthroughs. Yet amid these shifts, one vital…
Speaking truth to power at work
Are you able to constructively challenge your ‘superiors’ at work, or are you feeling subjugated in your role? Businesses thrive when they are made up…
How the CTO of the General Bank of Canada remade the IT department from a service department to a strategic partner. Also, learn why she believes AI’s primary influence in the enterprise will be on culture rather than technology.
Until recently, technology was often seen as a mere expense rather than a catalyst for innovation and business growth. While this perception persists in many…
4 unconventional leadership strategies from top CEOs
They might be at the top of their game, but the survival rate for chief executive officers is low. Thirty percent of Fortune 500 CEOs…
JPMorgan Chase CEO Jamie Dimon talks about the role of personal responsibility in work-life balance is going viral again.
Dimon said that it is an individual’s responsibility to make time for his personal life, not the responsibility of his or her employers. “It’s your…
Elon Musk’s “hilarious” job proposal to a former X employee
Elon Musk had once offered a job to a former Twitter executive who was let go by former CEO Parag Agrawal. Known for unconventional ways…