Podcast – Resource Planning Advice to Boost Efficiency and Engagement



I had the pleasure of speaking to callcentrehelper.com  about boosting forecast accuracy, designing shift patterns and the personal qualities that make-up a really great contact centre planner. Click through below for option to listen to this, as well as transcript if you would prefer.

Podcast – Resource Planning Advice to Boost Efficiency and Engagement

The Contact Centre Podcast: Series 4 Episode 4 Doug Casterton, a Senior WFM Manager, shares some key pieces of advice, which he has learned through great experience, in how to increase resource planning efficiency and employee engagement. In our conversation, [&hellip.

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