Schedule Inflexibility – Basic Introduction globalwfm December 1, 2020 Membership Required You must be a member to access this content.View Membership LevelsAlready a member? Log in here
Capacity Planning Basics Part 2 of 2 The following article has been authored by Blair McGavin and is part 2 of a 2 part series. If you missed Capacity Planning Basics Part 1 of… Vinay December 9, 2018 0 Comments
Artificial Intelligence-Driven Talent Acquisition Executive Summery Introduction The challenges that are a nightmare for HR include engaging employees, sourcing the right employees and managing the high attrition rate. It… globalwfm August 28, 2020 0 Comments
Methods to Measure Forecast Error The first rule of forecasting is that all forecasts are either wrong or lucky. However failing to learn from when your forecasting is wrong or… Vinay February 19, 2012 0 Comments
Top Ways Tech Can Help With Cutting Contact Centre Costs Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and… globalwfm October 25, 2023 0 Comments
How to Calculate FTE for Offline Queues? In our Telegram Group, the most often asked question is “How to Calculate FTE for Offline Queue?” with certain TAT. Today, in this article, I’ll… Vinay October 18, 2020 0 Comments