Why companies need to move away from traditional employee surveys: The Genpact story
Highlights Remote working has negatively impacted the ability of 48 per cent of businesses to integrate new hires into their culture. Almost everyone (91 per…
Tag: gwfm
Announcement of new Appointment
Dear Colleagues, GWFM is happy to share that Pamposh Raina has started a new role as WFM Leader: Global Head of Workforce Management – Adobe…
8 Keys to Keeping Employees Happy and Engaged During the Great Resignation
Workers are now demanding a certain quality of experience. Employers who can’t live up to this new standard are facing higher levels of turnover, increased…
5 Challenges of Hybrid Work — and How to Overcome Them
One thing is clear about the future of work: At least in the near term — and possibly for much longer — hybrid work arrangements…
New Global WFM Leadership Announcement- Nirav Shah
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
The Great Attrition: The power of adaptability
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
New Global WFM Leadership Announcement
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Talent alone cannot solve the future of work
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Study says :79% of CEOs agree to continue their self-transformation as hybrid work continues
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Profit and Loss Statement (P&L) basics for Contact Center Leaders (PART 2)
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…