“AUTO SCALING” Feature in Work Force Management globalwfm October 4, 2020 Membership Required You must be a member to access this content.View Membership LevelsAlready a member? Log in here
Methods to Measure Forecast Error The first rule of forecasting is that all forecasts are either wrong or lucky. However failing to learn from when your forecasting is wrong or… Vinay February 19, 2012 0 Comments
Capacity Planning Basics Part 2 of 2 The following article has been authored by Blair McGavin and is part 2 of a 2 part series. If you missed Capacity Planning Basics Part 1 of… Vinay December 9, 2018 0 Comments
Artificial Intelligence-Driven Talent Acquisition Executive Summery Introduction The challenges that are a nightmare for HR include engaging employees, sourcing the right employees and managing the high attrition rate. It… globalwfm August 28, 2020 0 Comments
What is the FUTURE of WFM….? Or do we first need to go back and fix the PAST? For the next post I am really pleased to have the pleasure of introducing a guest author; Blair McGavin. Blair is an absolute expert in his… Vinay November 29, 2018 0 Comments
Top Ways Tech Can Help With Cutting Contact Centre Costs Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and… globalwfm October 25, 2023 0 Comments