Customizing the Employee Experience for a Diverse Global Workforce
In a globalised world, a one-size-fits- all employee experience won’t work. EX is not a one-time fix; it’s an ongoing journey of listening, adapting, and…
Category: WFM
Revolutionizing Workforce Dynamics: Navigating the Era of AI-Powered Management
Welcome to a profound exploration of the transformative influence of Artificial Intelligence (AI) on Workforce Management. In this discussion, we delve into how AI is…
Unlocking digital transformation: Strategies for successful organizational transformation and resource management
In the rapidly evolving digital landscape, organizations must embrace digital transformation to maintain competitiveness and achieve success. This transformation revolves around leveraging digital tools and automation to…
Employers budget less for pay raises, plan fewer promotions in 2024
While layoffs in the global tech industry continue unabated, employers in the US are planning to budget less for salary raises next year, according to…
Is There a Future of Work with AI?
For the past several years, amid unprecedented rates of hybrid and remote work, the future of work has been a topic of intense conversation among…
A recession will hit next year, hammering stock prices and home values, Wall Street veteran predicts
A recession will strike the US economy next year, pummeling stocks and house prices, a Wall Street veteran has said. Harley Bassman, the managing partner…
5 Types of Stories Leaders Need to Tell
The historian Doris Kearns Goodwin was once asked what questions she would put to Abraham Lincoln if given the chance. “I feel like a bad…
Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
How to retain new mothers in the workforce? India Inc bosses feel flexibility, supportive environment can make a difference
Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…
Your 7 Biggest Questions About ChatGPT, Answered
No. 1: What role will ChatGPT play in the enterprise? ChatGPT — and other foundation models like it — is one of many hyper automation…