THE PHILIPPINE Economic Zone Authority defers approval of WFH extension for BPOs
THE PHILIPPINE Economic Zone Authority (PEZA) board has deferred the approval of the extension of the work-from-home (WFH) arrangement for...
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Can creativity and agility help reimagine organizations?
Spokesperson: Sreekanth K Arimanithaya, Global Talent and Enablement Services Leader, EY Global Delivery Services Organizations and the organizational structure as...
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Philippine BPO lobby eyes 1M new jobs and work-at-home framework
MANILA -- The Philippines' business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during...
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Dos and Don’ts for Expanding WFM Beyond the Contact Center
Don’t assume WFM knowledge. Do your homework. Work with the new area to understand what they think they know about...
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NICE CEO: Our cash gives us a competitive advantage
Barak Eilam points to the stability of Nice Systems' business in a turbulent market. The falls on world stock markets...
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Data shows UK workers going into office less than 1.5 days a week
The typical UK worker is going into the office less than 1.5 days a week – with Friday the most...
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Workforce Management Innovation: What Every Contact Center Needs To Know
Managing a large labor force, of any kind, brings a slew of challenges. One of those challenges in the contact...
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10 Automation Mistakes to Avoid
Mistake No. 1: Falling in love with a single technology Once an organization has successfully purchased and implemented a specific...
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August 10, 2022 / Business News, GWFM NEWS, Hybrid, Reactions and Analysis, Skill, Workforce Management
Organizations must heavily invest in future skills upgrades in order to thrive in the new world of work: Paul Birch
Efforts for skills development of the workforce must have an impact on creating better employment and stronger business. While much...
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Alibaba lays off nearly 10K employees amid poor sales
Beijing: Chinese tech conglomerate Alibaba has bid goodbye to nearly 10,000 employees in an effort to cut expenses amid sluggish...
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