News Updates

September 5, 2022 / Business News, GWFM NEWS, WFM Trends, Workforce Management

THE PHILIPPINE Economic Zone Authority defers approval of WFH extension for BPOs

THE PHILIPPINE Economic Zone Authority (PEZA) board has deferred the approval of the extension of the work-from-home (WFH) arrangement for...
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September 5, 2022 / Business News, GWFM NEWS, Workforce Management

Can creativity and agility help reimagine organizations?

Spokesperson: Sreekanth K Arimanithaya, Global Talent and Enablement Services Leader, EY Global Delivery Services Organizations and the organizational structure as...
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September 5, 2022 / Business News, GWFM NEWS, WFM Trends, Workforce Management

Philippine BPO lobby eyes 1M new jobs and work-at-home framework

MANILA -- The Philippines' business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during...
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August 23, 2022 / Business News, GWFM NEWS, WFM Trends, Workforce Management

Dos and Don’ts for Expanding WFM Beyond the Contact Center

Don’t assume WFM knowledge. Do your homework. Work with the new area to understand what they think they know about...
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August 22, 2022 / Business News, Economy, GWFM NEWS, Industry Trends, WFM Trends

NICE CEO: Our cash gives us a competitive advantage

Barak Eilam points to the stability of Nice Systems' business in a turbulent market. The falls on world stock markets...
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August 22, 2022 / Business News, Economy, GWFM NEWS, Workplace

Data shows UK workers going into office less than 1.5 days a week

The typical UK worker is going into the office less than 1.5 days a week – with Friday the most...
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August 19, 2022 / Business News, GWFM NEWS, WFM Trends, Workforce Management

Workforce Management Innovation: What Every Contact Center Needs To Know

Managing a large labor force, of any kind, brings a slew of challenges. One of those challenges in the contact...
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August 11, 2022 / Business News, GWFM NEWS, Workforce Management

10 Automation Mistakes to Avoid

Mistake No. 1: Falling in love with a single technology Once an organization has successfully purchased and implemented a specific...
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August 10, 2022 / Business News, GWFM NEWS, Hybrid, Reactions and Analysis, Skill, Workforce Management

Organizations must heavily invest in future skills upgrades in order to thrive in the new world of work: Paul Birch

Efforts for skills development of the workforce must have an impact on creating better employment and stronger business. While much...
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August 10, 2022 / Business News, Economy, GWFM NEWS, Workforce Management

Alibaba lays off nearly 10K employees amid poor sales

Beijing: Chinese tech conglomerate Alibaba has bid goodbye to nearly 10,000 employees in an effort to cut expenses amid sluggish...
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