News Updates

January 11, 2024 / Industry Trends, WFM Trends

Global unemployment seen rising modestly in 2024: UN labour body

GENEVA: The global unemployment rate is expected to inch up to 5.2% this year primarily because of a rise in...
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January 11, 2024 / Acquired, GWFM NEWS

CALABRIO ACQUIRES AI AND BOT ANALYTICS COMPANY WYSDOM TO REVOLUTIONIZE THE CUSTOMER EXPERIENCE

Minneapolis, MN — January 9, 2024 — Calabrio, today announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and...
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January 5, 2024 / Business News, GWFM NEWS

The Most Significant Comms Acquisitions in 2023

We began 2023 cautiously. The first half of this year proved to be challenging with war, high inflation and interest...
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January 2, 2024 / Business News, Customer Experience, GWFM NEWS, Workforce Management

Customer experience firm Teleperformance to hire 20,000 people in 2024, to expand base in India

Teleperformance (TP), the French multinational customer experience company and global leader in business digital services, having an employee base of...
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December 25, 2023 / Business News, Economy, GWFM NEWS

Insights on the Economy: Our 2024 Global Market Outlook

The economic distortions of the past few years have produced tectonic shifts in the global investment landscape. The massive fiscal...
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December 12, 2023 / GWFM NEWS, Leadership

Recipient of IW Inspiring Leaders Award for 2023

Humbled to share that I have been awarded the "Most Inspiring Leader" 2023 award by Inspiring Workplaces. It is truly an...
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December 12, 2023 / WFM Trends

5 Key Strategies to Transform the Member Experience

Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail...
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December 7, 2023 / Business News, Customer Experience, Development

ResultsCX Honored with Two Silver Stevie® Awards for Women in Business

Fort Lauderdale, Fla. – (November 17, 2023) – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies,...
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October 25, 2023 / Business News, Economy, GWFM NEWS

Germany to dislodge Japan as world’s 3rd-largest economy

Germany’s economy is projected to dislodge Japan’s as the world’s third largest in 2023, helped by a slide in the yen...
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October 12, 2023 / Business News, GWFM NEWS, well being, WFM Trends

Winning Secrets: Everise’s EX approach ensures over 70% of jobs are filled through employee referrals

The world’s leading healthcare companies trust Everise to provide tailored customer experience solutions that deliver happiness. At the third annual edition of Employee...
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